Privacy Policy — Previvo Clinic
At Previvo, we are committed to protecting the privacy, security, and confidentiality of all personal and health information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, retain, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations in Manitoba, Canada.
By accessing our website, using our services, or providing your personal information, you consent to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- All visitors and users of the www.previvo.com website
- Individuals who contact us, request services, or participate in consultations
- Patients enrolled in any of Previvo’s programs or services
- Information collected in-person, online, by phone, or via third-party platforms used by Previvo
2. Types of Information We Collect
We collect both personal information and personal health information (PHI), including but not limited to:
Personal Information
- Full name
- Date of birth
- Address and contact information (email, phone number)
- Payment or billing details
- Emergency contact(s)
- Gender identity, occupation, and lifestyle information
- Preferences regarding communications or appointments
Personal Health Information
- Medical history and current health status
- Medication and supplement use
- Diagnostic data, test results (e.g., blood work, DEXA scans, VO2 Max)
- Family medical history
- Biomarker data
- Wearable device or app-collected health data (if applicable)
Website Usage Information
- IP address, device type, browser settings
- Pages visited and time spent on site
- Clicks, downloads, and session logs
Cookies and analytics data (Google Analytics or similar tools)
3. How We Collect Information
We collect information in several ways:
- Through online forms or appointment booking
- In person during consultations or treatments
- Through email, phone calls, or secure messaging
- Via lab tests, diagnostic scans, or medical assessments
- Through wearable devices or app integrations (with consent)
- Automatically through website technologies such as cookies
4. Why We Collect Your Information
We collect personal and health information to:
- Provide clinical services and health assessments
- Create and maintain personalized health optimization plans
- Monitor program progress and make evidence-based adjustments
- Schedule and manage appointments
- Communicate with you regarding care, results, or recommendations
- Process payments and manage billing
- Comply with regulatory, legal, and professional obligations
- Improve the quality, safety, and effectiveness of our services
- Conduct internal audits, reporting, or research (with de-identification and/or consent)
5. Consent and Withdrawing Consent
We require your consent—either written, verbal, or implied—before collecting, using, or disclosing your personal information, except where authorized or required by law. Consent may be obtained when:
- Booking an appointment
- Completing an intake form
- Submitting data online
- Using services that require clinical review
You may withdraw your consent at any time by contacting our Privacy Officer. However, please note that doing so may limit our ability to provide care or services.
6. How We Use and Disclose Information
We use your information internally and may share it under strict conditions. Your information may be disclosed to:
- Previvo team members (physicians, dietitians, therapists, nurses, admin staff) involved in your care
- Partnered laboratories or diagnostic services (e.g., for blood testing or genomic analysis)
- Third-party service providers who process data or assist in operational systems (e.g., booking or EMR software)
- Legal or regulatory bodies, where required by law (e.g., College of Physicians and Surgeons of Manitoba)
We will never sell or rent your personal data to any organization or individual.
7. How We Protect Your Information
We implement strict physical, technical, and administrative safeguards, including:
- Encrypted databases and secure servers hosted in Canada or PIPEDA-compliant jurisdictions
- Role-based access controls and password-protected systems
- Firewalls, anti-malware software, and secure data transmission protocols (SSL/TLS)
- Regular staff training on privacy, confidentiality, and data protection
- Confidentiality agreements signed by all staff, contractors, and vendors
We retain personal information only as long as necessary for service delivery, legal compliance, or documentation. Secure destruction processes are followed for all obsolete data.
8. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve site functionality
- Understand visitor behavior
- Deliver relevant content and marketing (if consented)
- Monitor site performance and usability
You may disable cookies via your browser settings, though this may affect functionality.
9. Third-Party Services and Links
We may link to or use third-party platforms such as:
- Electronic Health Record (EHR) systems
- Online payment processors
- Booking or CRM platforms
- Telemedicine software
These providers are selected carefully and are contractually required to meet applicable privacy and security standards. However, Previvo is not responsible for the privacy practices of third-party websites or tools you may access through our services.
10. Your Rights
As a client of Previvo, you have the right to:
- Request access to your personal or health records
- Request correction of inaccurate or outdated information
- Withdraw consent (with limitations)
- Request information on how your data has been used or shared
- File a complaint with our Privacy Officer if you feel your rights have been violated
To make a request or raise a concern, please contact us directly at privacy@previvo.ca
11. Children’s Privacy
Our services are intended for individuals 18 and over. For clients under 18, parental or legal guardian consent is required. We do not knowingly collect information from minors without appropriate authorization.
12. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in regulation, technology, or operations. The latest version will always be posted on our website with the effective date clearly indicated.
13. Contact Us
If you have questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact:
Privacy Officer
Previvo Longevity Clinic